Terms & Conditions

Terms & Conditions

To ensure a transparent and safe shopping environment for all users, we have established the following T&C’s.
By accessing any areas of Illuminate Co Candles and other related websites, you agree to be legally bound and to abide by the terms set forth below. If you don’t agree to abide by these terms & conditions, you should immediately leave this website. We reserve the right to modify, alter or update these terms & conditions without prior notice.


All requests for returns must be made within 30 days from the date of delivery. We do not accept returns on your old or surplus stock.

Please note that we do not accept returns on fragrances, colorants, or change of mind once opened. Items must be returned along with a copy of your original invoice/receipt.

Please choose carefully as we are unable to exchange/swap items on the original order. If you purchased the wrong item please be sure to place a separate order for the correct items and we will handle your return separately.

1. If an item is obviously faulty, or we sent you the wrong item, we will replace it at no cost to you. A digital photo must be sent to Illuminate Co Candles.

2. If you chose the wrong item, made a mistake, or simply don’t like your item we may (on a case-by-case basis) offer a store coupon to the value purchased, less a 20% restocking fee and shipping, providing that the goods are returned to us in original condition (you will need to pay the cost of return). The coupon code will be emailed to you on the following week of your goods being returned. We do not accept returns for change of mind after 30 days of delivery to you.

In the case of breakages we may at our discretion send a replacement item/s with your next order. A digital photo of the breakages must be sent to Illuminate Co Candles within 7 days of receipt of goods.

The items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part, even after payment is made, up until the time of dispatch from our studio. If an order is refused you will be refunded via your method of payment. We are not required to give any reason for the refusal of an order however common reasons include; we have insufficient stocks to meet a random bulk order, we suspect a customer of hoarding supplies, we believe that supplies are being resold under a different brand/name without our permission, an admin’ or system error prevents us from meeting previously agreed orders.

Once accepted (and the order is paid) we will process your order and an e-mail confirmation of dispatch will be forwarded to you.
The prices quoted are in Australian dollar (AUD) and are fully inclusive of government taxes (GST). We do not offer export (zero rated) pricing. Prices are for internet orders only and are subject to change at any time without notification.
Unless an item is open for pre-orders on our website we do not offer rainchecks on out of stock items.

Order cancellations must be put in writing. To cancel an order, please send an email detailing the transaction to illuminatecocandles@outlook.com. If the order has not been shipped we will immediately cancel it with no penalty. If the order has been shipped, unfortunately you will incur the cost of returning the goods.

Once you have placed the order and clicked the submit button you are under contract to purchase the order. If the direct deposit method of payment is chosen we will hold your order for 5 days before cancelling it if payment is not received. If successive orders are placed and remain unpaid Candle Creations reserves the right to refuse any future orders from the user.

Illuminate Co Candles may from time to time offer free delivery on orders above a certain value. The value of the freight free threshold is subject to change and is usually made clear at the check out.
How to claim the free freight offer; When checking out, assuming your order meets the minimum value for free delivery, you will notice an option for “Free Delivery” will appear in the delivery options. It is your responsibility to choose this option should you wish to redeem it. Please note that we do not offer shipping refunds should you fail to redeem your free shipping, this is because the administration cost of processing your refund would be greater than the value of the refund.

Illuminate Co candles offers deliveries to most major areas of Australia by courier. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address. You may or may not be asked for a signature on delivery. Deliveries will not be left on your premises if no-one is home unless you expressly request it when you check out. If you are comfortable for the goods to be left if no-one is home, please state this on your order in the comments section and advise a safe & secure place for the order to be placed.  If a secure place cannot be found for the goods they will be taken back to the depot. If redelivery is attempted you may be charged a second delivery fee. We cannot accept any responsibility for theft or loss once goods are delivered. Please contact us directly if you’d like to make alternative delivery arrangements. For security reasons we can not deliver to Post Office boxes.
All items purchased from Illuminate Co Candles are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please allow 5 business days for shipment. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional delivery charge.