ACCEPTANCE of TERMS and CONDITIONS
To ensure a transparent and safe shopping environment for all users, we have established the following T&C’s.
By accessing any areas of Illuminate Co Candles and other related websites, you agree to be legally bound and to abide by the terms set forth below. If you don’t agree to abide by these terms & conditions, you should immediately leave this website. We reserve the right to modify, alter or update these terms & conditions without prior notice.
RETURNS & BREAKAGES POLICY
All requests for returns must be made within 30 days from the date of delivery. We do not accept returns on your old or surplus stock.
Please note that we do not accept returns on fragrances, colorants, or change of mind once opened. Items must be returned along with a copy of your original invoice/receipt.
Please choose carefully as we are unable to exchange/swap items on the original order. If you purchased the wrong item please be sure to place a separate order for the correct items and we will handle your return separately.
1. If an item is obviously faulty, or we sent you the wrong item, we will replace it at no cost to you. A digital photo must be sent to Illuminate Co Candles.
2. If you chose the wrong item, made a mistake, or simply don’t like your item we may (on a case-by-case basis) offer a store coupon to the value purchased, less a 20% restocking fee and shipping, providing that the goods are returned to us in original condition (you will need to pay the cost of return). The coupon code will be emailed to you on the following week of your goods being returned. We do not accept returns for change of mind after 30 days of delivery to you.
In the case of breakages we may at our discretion send a replacement item/s with your next order. A digital photo of the breakages must be sent to Illuminate Co Candles within 7 days of receipt of goods.
ORDERING, ACCEPTANCE and PRICING
The items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part, even after payment is made, up until the time of dispatch from our studio. If an order is refused you will be refunded via your method of payment. We are not required to give any reason for the refusal of an order however common reasons include; we have insufficient stocks to meet a random bulk order, we suspect a customer of hoarding supplies, we believe that supplies are being resold under a different brand/name without our permission, an admin’ or system error prevents us from meeting previously agreed orders.